FAQ

How much does Cavanti cost?
Cavanti is a subscription based service starting at $19 a month and up with many plans to suit various business sizes. For more detailed information, take a...
Tue, 7 Aug, 2018 at 1:19 PM
How do I email my mobile App logs support?
To send your log, on the mobile Cavanti app, click the sync button on the home screen, then navigate to more>settings>App Logs>email to Cavanti. Th...
Sun, 31 Mar, 2019 at 12:35 AM
How do I draw on the session images?
The drawing function is available from the mobile app, both iOS and Android. To access drawing, navigate on the mobile app to the image panes in a session, t...
Tue, 7 Aug, 2018 at 1:23 PM
Can I delete a custom field?
The fields, once created, can only be edited to re-purpose them, or inactivated to stop them displaying, they cannot be deleted. The reason we do this is tha...
Mon, 27 Aug, 2018 at 8:58 AM
Sending group emails
You can easily send group emails in in the Web App from the 'send email' tab. From here you can select clients in the group based on any search cr...
Tue, 28 Aug, 2018 at 11:59 AM
I can't apply payment to an invoice
The most common cause of this problem is that the invoice has been generated with an item that is of type 'discount'. Discount items are set up...
Wed, 29 Aug, 2018 at 8:36 AM
What happens when I change plan?
You can upgrade or downgrade your plan anytime, without penalty. However upgrades and downgrades behave differently. When upgrading a plan, the upgrade...
Mon, 17 Sep, 2018 at 4:32 PM
How do I add payment instructions to an invoice?
The accounting system in Cavanti has an 'invoice message' feature that can be used for exactly this purpose. You can add payment instructions and...
Thu, 18 Oct, 2018 at 11:06 AM
Can I pay for Cavanti in Canadian dollars?
Cavanti is available and fully supported in Canada. Canadian pricing will automatically be applied to your account if you select Canada as your country at s...
Fri, 19 Oct, 2018 at 2:21 PM
Why do I have a Cavantimail email address?
Cavanti reports and invoices are sent from your own private cavantimail.com email address set up for you by the Cavanti system.  This is necessary for us to ...
Wed, 31 Oct, 2018 at 10:53 AM