FAQ

Can I pause my subscription?
Unfortunately we do not offer a temporary pause for the subscriptions. The cost of maintaining the accounts for us is not really tied to client usage, rather...
Fri, 5 Jan, 2018 at 11:00 AM
How do I attach photos to the report email?
There are two options for attaching photos to the outgoing report email. From the send email window. A single photo (or file) can be attached to the o...
Wed, 17 Jan, 2018 at 11:15 AM
GDPR Compliance
The European Parliament adopted the General Data Protection Regulation (GDPR) in April 2016. This new data standard replaces the 1995 Data Protection Direct...
Wed, 16 May, 2018 at 9:16 AM
How do add my own drawings?
The drawing function is available from the mobile app, both iOS and Android. To access drawing, navigate on the mobile app to the image panes in a session, ...
Mon, 16 Jul, 2018 at 6:51 PM
Can I sync Cavanti's calendar to another calendar, Google for example?
Unfortunately the current version of the software will not actively sync with outside calendars like Google. However you can certainly add your Cavanti cale...
Tue, 7 Aug, 2018 at 1:06 PM
My country isn't on the supported list
Well, we can probably work around it. The country you choose when signing up for a new account is permanent and cannot be changed once the account is estab...
Tue, 7 Aug, 2018 at 1:09 PM
How can I create my own letterhead with logo in the App?
You can upload your business logo and create your own custom letterhead for outgoing documents on the web app by navigating to settings>other settings>...
Tue, 7 Aug, 2018 at 1:11 PM
Cats please
We do have plans for cats, we are actually in development right now on a new version of the program that will include images for cat Practitioners. In the m...
Tue, 7 Aug, 2018 at 1:13 PM
I need more points in the templates, how do I add them?
Unfortunately in the current version of the software you are not able to add new points to the templates. You have a couple of options though. You can re-...
Mon, 17 Sep, 2018 at 4:37 PM
My clients aren't receiving emails.
The vast majority of emails, when we trace them back, report as 'delivered'. Now 'delivered' is a many faceted term in the email wor...
Tue, 7 Aug, 2018 at 1:18 PM