FAQ
The account owner can add new users at any time from the web app by navigating to Settings> Business Information > Additional Users. Click on 'Ne...
Wed, 21 Nov, 2018 at 11:43 AM
The regular monthly sessions do not roll over from month to month, its a limit more than an allowance. Slush sessions however do roll over and sit on top of...
Tue, 2 Apr, 2019 at 9:18 AM
f you're sure the devices are up to date and are syncing correctly, then its probably down to sync timing mismatches. It can get very involved across d...
Tue, 28 Jan, 2020 at 11:31 AM
Android has a 'feature' we struggle with whereby it creates a backup copy of your data on the device, then if you delete and re-install an app, th...
Tue, 28 Jan, 2020 at 11:55 AM
If your device is not completing an initial sync, there may be a number of reasons. Occasionally the sync may get jammed on a piece of data not coming down ...
Fri, 20 Mar, 2020 at 10:47 AM
The Covid 19 pandemic is taking a heavy toll on many of our clients, who typically work in an environment that routinely has a lot of contact with others. W...
Tue, 31 Mar, 2020 at 12:44 PM
We get declines like this from time to time, and no matter how much time we spend trying to get answers we rarely do. The banks blame the processor, the pro...
Mon, 8 Feb, 2021 at 4:53 PM
Slush credits are sessions that sit in a fund on top of your regular subscription monthly session allowance. Slush credits roll over from month to month and...
Wed, 12 Jan, 2022 at 10:04 AM
You can download your data at any time by logging into the web based app and clicking on 'download my data' in the bottom left hand corner of the ...
Mon, 28 Feb, 2022 at 10:48 AM
On the web based app each animal has a 'files' tab on the animal detail page where you can upload most file types that will then be stored as part...
Tue, 15 Mar, 2022 at 10:18 AM