FAQ

What is a Session?
A session is a visit, appointment, treatment, or set of notes for a particular animal at a particular time.  For example, if you see Spot the dog on Tu...
Fri, 20 Oct, 2017 at 12:06 PM
How do I update my business address in Cavanti?
To make sure your new address is consistent throughout the App, you will need to update it in two places. Firstly, update your address in the web based ...
Fri, 20 Oct, 2017 at 12:18 PM
How do I update my credit card?
You can update your credit card at any time in the Web App from the home page. Click on My Account, then navigate to 'Add new card". Enter your ne...
Fri, 20 Oct, 2017 at 12:16 PM
My credit card declined, what do I do?
After a decline, the system will automatically try again in 5 days. If you are within that time, you can update your card on the web app by navigating to: ...
Fri, 20 Oct, 2017 at 12:17 PM
I qualify for an extended educational trial, why do I only have 14 days?
To get you extended education trial, you need to let the system know which education provider you are affiliated with by answering the question 'how di...
Fri, 20 Oct, 2017 at 1:07 PM
How do I cancel my subscription?
You can cancel your subscription at any time on the web app by navigating to My Account > Cancel Plan. The cancellation will take effect at the end of yo...
Fri, 24 Aug, 2018 at 11:16 AM
What happens if I cancel?
Once you cancel your account, you will continue to have full access until the end of your current subscription period. After that, we will retain your data ...
Wed, 1 Aug, 2018 at 10:38 AM
Why is my remaining session count wrong?
You can check on your session usage from the reports>sessions tab on the web app and check the 'by subscription period ending' box. Your remain...
Fri, 20 Oct, 2017 at 1:51 PM
How do I delete a contact or animal?
Contacts can only be deleted once all the associated records linked to that contact are first deleted, such as animal relationships, sesions and invoices.
Fri, 20 Oct, 2017 at 2:14 PM
How do I create an account rather than individual invoices?
Account style invoices containing multiple animals and sessions for a single client over time can be done easily from the web based Cavanti app. To create a...
Fri, 5 Jan, 2018 at 10:47 AM