FAQ
A session is a visit, appointment, treatment, or set of notes for a particular animal at a particular time. For example, if you see Spot the dog on Tu...
Fri, 20 Oct, 2017 at 12:06 PM
To make sure your new address is consistent throughout the App, you will need to update it in two places. Firstly, update your address in the web based ...
Mon, 10 Feb, 2020 at 11:52 AM
You can update your credit card at any time in the Web App from the home page. Click on My Account, then navigate to 'Add new card". Enter your new...
Fri, 20 Oct, 2017 at 12:16 PM
After a decline, the system will automatically try again in 5 days. If you are within that time, you can update your card on the web app by navigating to: ...
Fri, 20 Oct, 2017 at 12:17 PM
To get you extended education trial, you need to let the system know which education provider you are affiliated with by answering the question 'how did...
Fri, 20 Oct, 2017 at 1:07 PM
You can cancel your subscription at any time on the web app by navigating to My Account > Cancel Plan. The cancellation will take effect at the end of yo...
Fri, 24 Aug, 2018 at 11:16 AM
Once you cancel your account, you will continue to have full access until the end of your current subscription period. After that, we will retain your data ...
Wed, 1 Aug, 2018 at 10:38 AM
You can check on your session usage from the reports>sessions tab on the web app and check the 'by subscription period ending' box. Your remainin...
Fri, 20 Oct, 2017 at 1:51 PM
Contacts can only be deleted once all the associated records linked to that contact are first deleted, such as animal relationships, sesions and invoices.
Fri, 20 Oct, 2017 at 2:14 PM
Account style invoices containing multiple animals and sessions for a single client over time can be done easily from the web based Cavanti app. To create a...
Fri, 5 Jan, 2018 at 10:47 AM